BA probes theft of customers’ financial details from website and mobile app

10 September, 2018, 13:00 | Author: Teresa Adams
  • British Airways passengers may have had their personal and financial information compromised if they booked between August 21 and September 5

BA, part of the International Airlines Group, said late on Thursday financial data had been stolen from potentially hundreds of thousands of its customers who made online bookings in recent weeks.

The airline said last week that about 20,000 customers may have had personal information compromised before all 1.7 million accounts were locked down.

It immediately contacted customers when the extent of the breach became clear. The airline said it would manage any claims on an individual basis.

"No, our data is encrypted", he said.

The data could include personal information and payment card details and as a result, the airline is urging customers to check with their banks.

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Consumer advice website MoneySavingExpert says affected customers should first seek advice from their bank, then monitor bank and credit card statements closely for signs of possible fraudulent activity.

The police and relevant authorities have also been notified.

"We take the protection of our customers' data very seriously", he said.

The breach has been "resolved" and the website is "working normally", it said.

"There was a very sophisticated, malicious criminal attack on our website".

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Speaking to Sky News, he said the online vulnerability had now been fixed after it was discovered on Wednesday, and indicated compensation could be a possibility for anyone who had lost money. The hack was not discovered until September 5 and has now been resolved, officials said.

The head of British Airways Alex Cruz expressed regret for the incident and apologized to customers.

She tweeted: "My bank... are experiencing extremely high call volumes due to this breach!"

British Airways experienced an IT-related crisis in May a year ago when roughly 75,000 passengers were stranded after the airline cancelled more than 700 flights over three days because of system problems.

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