Egypt says no fault in hotel room of UK couple who died
27 August, 2018, 19:06 | Author: Charlene Valdez
The travel agency said safety is always the first priority, and have chose to move all customer from the hotel as a precautionary measure.
The Thomas Cook logo is seen in this illustration photo January 22, 2018.
Thomas Cook is battling dozens of food poisoning legal claims from guests who stayed at the same Egyptian hotel as two British tourists who died suddenly, it has emerged, as the couple's daughter said they were "fit and healthy".
John Cooper, 69, and his wife Susan Cooper, 63, died within hours of each other on Tuesday.
Thomas Cook swiftly offered its customers at the hotel the chance to either move to another resort in Hurghada or fly home.
Sally Khattab, the hotel's marketing director, said the hotel had recently passed a Thomas Cook audit with flying colours.
Jackie Elliott, 51, from Swindon, fell ill while staying at the hotel with her husband Gordon, 59, and daughter Lucy, 19.
The couple's family will "hopefully" find out the results of the tests in 10 days, the chief executive of Thomas Cook said as he promised to do everything to "get to the bottom of it".
A health inspector examined Cooper's body "and documented in his report that the cause of death is the halt of the blood circulation and her respiratory functions, and that there was no criminal suspicion", according to the tourism ministry. Hours later, his wife Susan, 64, was rushed to hospital, where she also died.
The pair were staying at the Steingenberger Aqua Magic Hotel, which is popular location for hundreds of holiday makers and well reviewed on online travel websites.
Janine Traviss, from Oldham, England, said she and her partner contracted a stomach bug earlier this month.
Alison Cope, 44, from Moseley, Birmingham, who was among those who made a decision to fly home, said she had been at the hotel for two weeks and five out of seven of her family members have been ill for around 10 days.
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Egypt's public prosecutor later issued a statement saying the cause of the deaths would be revealed as soon as it became clear.
He said that a doctor's preliminary report had indicated that the deaths were due to natural causes.
The Cooper couple's deaths prompted Thomas Cook to evacuate all 301 of its customers from the hotel as a "precautionary measure". "There are no indications to support allegations of an increased incidence of illness at the hotel".
"We continue to work closely with the hotel and are supporting the authorities with their investigations".
The Foreign Office said in a statement: "We are supporting the family of a British couple who died in Hurghada, Egypt and we are in contact with the local tour operator".
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